Purchase Policy:
All purchases from Ironstone Imports will be charged to your credit card immediately following your online or phone order purchase (no exceptions). This policy is necessary because some of the products we sell can take several weeks for delivery and a credit card authorization may only be valid for 2 weeks from the time the purchase was authorized. Prices on our website are subject to change without notice. Although we make every effort to ensure the information listed on our website is accurate we can not be responsible for any misprints.
Shipment Policy:
If a shipment is refused for delivery, you will be charged all (to/from) freight costs plus a 20% restocking fee. Shipping charges listed on our website are for the contiguous USA only, any other location will require a shipping quote.
Return Policy:
All returned/exchanged merchandise must be in new/original condition, and must include all original packaging materials, and accessories. Contact us first because the product may need to be returned to our distributor or manufacturer. The product should be shipped prepaid and insured by UPS, Federal Express, Parcel Post or by the manner in which you received it within 30 days of delivery (no exceptions). Most of the products we sell are discounted plus free or discounted shipping so we must charge a 20% restocking fee for returns. (see exceptions below).
Exceptions:
1) We do not accept C.O.D. shipments.
2) We do not refund any shipping charges.
3) We do not accept returns after 30 days (no exceptions).
4) Because of manufacturer policy and discounted pricing, we can not accept returns on certain lighting products including Kalco Lighting or installed lighting. If a product arrives damaged we will expedite a replacement and do everything necessary to resolve the problem.
5) Custom or made to order orders are sold "as is" and returns will not be accepted without prior agreement and in which case a minimum 25% re-stocking charge will be charged.
Please contact us prior to returning any products so that we can determine if the product should be returned to us or directly to the manufacturer.
Cancellation Policy:
Without prior written agreement, an order must be canceled within 48 hours of order placement otherwise a 20% service fee will be charged. If the order has already been shipped, the purchaser will be responsible for returning the product and a 20% restocking fee will apply.
